Return & Refund
1. Overview of Return and Refund Policy
At Antrilea, we aim to provide high-quality teas and related products to our customers. Our return and refund policy ensures transparency in the process of returning items and receiving refunds, allowing you to shop with confidence. Please read the policy carefully to understand the conditions under which returns and refunds are accepted.
2. Order Cancellation Policy
You may request to cancel your order within 24 hours after placing it, or before the order has been shipped, whichever comes first.
We typically process orders within 1–2 business days, so please contact us as soon as possible if you wish to cancel.
If your order has already been shipped, it cannot be canceled. You may still request a return after receiving the item.
3. Conditions for Returns
Returns are accepted within 14 days of delivery for eligible products. Non-defective products: Products may be returned if they are unopened, unused, in their original packaging, and in resalable condition. Returns due to an incorrect purchase, ordering the wrong item, or a change of mind are accepted only when these conditions are met. Defective, damaged, or incorrect products: If your product arrives defective, damaged, spoiled, or incorrect due to an error on our part, please contact Antrilea within 14 days of delivery. Examples may include mold, abnormal moisture or spoilage, damaged packaging affecting the product, broken teaware, or an incorrect item being sent. Please note that tea naturally varies in aroma, flavor, bitterness, sweetness, and mouthfeel. Personal taste preference alone is not considered a product defect. Return time limit: All eligible return requests must be submitted within 14 days of receiving the product. Non-returnable items: Opened tea products without a verified quality issue, used products without a verified defect, products returned after the 14-day return period, and items specifically marked as non-returnable on the product page are not eligible for return.
4. Non-Returnable Conditions
Opened tea products that do not have quality issues cannot be returned for reasons such as a change of mind or incorrect purchase.
Items that have exceeded the 14-day return request window (from the date of receipt) will not be eligible for return or refund.
5. Return Process
Steps for return: To initiate a return, please contact our support team at support@antrilea.com. Please provide your order number, the reason for the return, and any relevant evidence, such as photographs, when applicable. Return options: For non-defective returns, the product must be unopened, unused, in its original packaging, and in resalable condition. For defective, damaged, or incorrect products, Antrilea will review the issue and provide the appropriate return or refund solution. In some cases, a return may not be required. If a return is required, the customer must send the product to the return address provided by Antrilea. Restocking fee: Antrilea does not charge any restocking fee for eligible returns. Return shipping costs: If the return is caused by a confirmed product defect, shipping damage, or an incorrect item sent by Antrilea, Antrilea will cover the applicable return shipping cost. If the return is due to a customer-related reason, such as a change of mind, incorrect purchase, or ordering the wrong item, the customer is responsible for the return shipping cost.
6. Return Address
After your return request has been approved, please send eligible returns to the following address:
Wenyuan Tea Co.
No. 40, Guangda Road, Yuexiu District,
Guangzhou, Guangdong Province, China
Contact Number: +86 189 2241 0281
Before returning any items, please contact us at support@antrilea.com for confirmation and return instructions.
7. Return Shipping Fees
If the return is due to a customer-related reason, such as a change of mind, incorrect purchase, or ordering the wrong item, the customer is responsible for the return shipping cost. The exact cost will depend on the shipping carrier and service selected by the customer. If the return is caused by a confirmed product defect, shipping damage, an incorrect item sent by Antrilea, or another error on our part, Antrilea will cover the applicable return shipping cost.
8. Refund Process
Refund processing time: For approved returns that require the product to be sent back, Antrilea will process the refund within 14 days after receiving the returned product. For approved cases where no product return is required, the refund will generally be processed within 7 business days after approval. Refund method: Refunds will be issued to the original payment method used for the purchase. Please note that your bank, credit card provider, or payment provider may require additional time to post the refund to your account.
9. Contact Information
If you have any questions regarding returns, refunds, damaged products, or order issues, please contact us at support@antrilea.com
10. Policy Updates and Modifications
Antrilea may update or modify this Return and Refund Policy from time to time to reflect changes in our operations, services, or applicable requirements. We encourage customers to review this policy periodically. The policy in effect at the time of purchase will generally apply to the relevant order, subject to applicable law.
11. Legal and Consumer Rights
Nothing in this Return and Refund Policy is intended to limit or exclude any statutory consumer rights that may apply under applicable law.