Return & Refund
1. Overview of Return and Refund Policy
At Antrilea, we aim to provide high-quality teas and related products to our customers. Our return and refund policy ensures transparency in the process of returning items and receiving refunds, allowing you to shop with confidence. Please read the policy carefully to understand the conditions under which returns and refunds are accepted.
2. Order Cancellation Policy
You may request to cancel your order within 24 hours after placing it, or before the order has been shipped, whichever comes first.
We typically process orders within 1–2 business days, so please contact us as soon as possible if you wish to cancel.
If your order has already been shipped, it cannot be canceled. You may still request a return after receiving the item.
3. Conditions for Returns
No unconditional returns: We do not offer unconditional returns or refunds without a valid reason.
Valid conditions for return or refund: Quality issues with tea products, such as mold, moisture, or spoilage. Please note that tea has distinct taste profiles, and individuals may experience flavors differently. We do not accept returns based on personal taste preferences. When reporting quality issues with tea, please provide evidence such as photographs that clearly show the problem.Damage due to logistics problems, including broken glassware, deformed tin cans, or torn tea bags.
Return time limit: If you encounter any of the above issues, you must contact Antrilea within 7 days of receiving the product to request a return or refund.
Non-returnable items: Certain promotional items or products specifically marked on the product page as "non-returnable" cannot be returned.
4. Non-Returnable Conditions
Opened tea products that do not have quality issues cannot be returned for reasons such as a change of mind or incorrect purchase.
Items that have exceeded the 7-day return request window (from the date of delivery) will not be eligible for return or refund.
5. Return Process
Steps for return: To initiate a return, contact our support team via email (support@antrilea.com). Be sure to provide your order number and a detailed reason for the return, along with any relevant evidence, such as photographs, to demonstrate the issue with the tea product or packaging.
Return options: If Antrilea determines that the issue lies with our product and qualifies for a return, and the product is damaged beyond use, a return is not necessary. Antrilea will issue a full refund without requiring the product to be sent back.If the product is in good condition and can be resold, the buyer will need to return the product to the specified Antrilea location. Antrilea will not charge a restocking fee.
Return shipping costs: If the issue is due to a fault on Antrilea’s side (e.g., product defects, shipping damage), we will cover the return shipping cost.If the return is due to reasons related to the customer (e.g., incorrect order, change of mind), the customer will bear the return shipping costs.
6. Return Address
Please send all returns to the following address:
Wenyuan Tea Co.
No. 40, Guangda Road, Yuexiu District,
Guangzhou, Guangdong Province, China
Contact Number: +86 189 2241 0281
Before returning any items, please contact us at support@antrilea.com for confirmation and return instructions.
7. Return Shipping Fees
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
8. Refund Process
Refund processing time: For return and refund requests, Antrilea will process the refund within 14 days of receiving the returned product.For direct refunds (without product return), the refund will be processed within 7 business days of the customer’s request.
Refund method: Refunds will be issued back to the original payment method used at the time of purchase.
9. Contact Information
You can submit a form via our contact page.
Alternatively, email us at support@antrilea.com.
10. Policy Updates and Modifications
Antrilea reserves the right to update or modify this return and refund policy at any time. We encourage customers to review this policy periodically to stay informed of any changes.
11. Legal and Consumer Rights
This return and refund policy complies with local consumer protection laws. The terms outlined in this policy do not affect your statutory rights as a customer under applicable law.